Mark LaScola has designed, led and delivered hundreds of change engagements -- bringing this rich experience to all of clients. Over ninety percent of Mark’s engagements are based on referral and/or repeat business.
A partial list of Mark’s customers both within private industry and public sectors include American Express, BAE Systems, Maricopa County Department of Transportation, Nestle, Scottsdale Insurance [Nationwide], Thomson [Scientific/Healthcare and Legal/Regulatory Segments], The Royal Mail Group, UnitedHealth Group, Wolters-Kluwer Clinical Tools Division.
Current engagements:
- A participatory redesign effort at Medtronic’s Swiss Manufacturing Operations located in Morges, Switzerland.
- Multiple on-going redesign efforts with BAE Systems, Ltd involving their Air Systems [AS] and Customer Solutions and Support [CS&S] business segments located throughout the UK.
- Planning, design and transformation of Nestle US HR functions across their Food Services and Prepared Foods Divisions located in Glendale, CA and Solon, OH, USA.
- Strategy-structure alignment engagement for Carlson Wagonlit Travel’s Vacation and Business Travel Segment located in Minneapolis, MN and Schaumburg, IL.
- Continued training, development and on-going support of HR Business Partners [BP’s] in OTM’s consulting, organization design and change methodologies for the following customers: UnitedHealth Group’s Human Capital BPs throughout the US headquartered in Minnetonka, MN; BAE HR team world-wide headquartered in Farnborough, UK; Nestle-UK Team HR BP’s throughout the UK headquartered in Croydon, UK.
Considered a consultant’s consultant, Mark has authored and refined holistic yet practical consulting, change and organization design methodologies based on proven theoretical concepts, his deep belief in the adage “people support what they help create” and years of practical application. He guides, teaches and advises internal and external consultants and staff groups’ world wide in the planning, design and implementation of complex change and organization design initiatives. Since 2000, Mark has instructed approximately 500 internal change consultants [BP’s, staff groups, Quality, Six Sigma and OE] in a unique brand of consulting methods and practices.
Mark’s documented approach to facilitating and sustaining complex change – what he commonly refers to accelerated return-on-investment, involves unwavering sponsorship, robust stakeholder identification and involvement, employee participation, access to information, integrated project management while employing facilitative and participatory methods to ensure client system ownership. Mark’s transformational redesign project of an American Express business unit, the Travel Financial Capture, is published in the book: The Self-Managed Organization [Purser and Cabana, 1998]. The book was rated as one of the top ten business books of 1998 by the New York Times. He received the Award for Outstanding Community Service from the International Society of Performance Improvement and TRAINING Magazine.
Prior to starting organizational consulting, he started his working life in the retail grocery business while in high school working his way up to store management while completing his college degrees -- having retired from the United Food and Commercial Workers Union. Post-college he worked in various clinical settings [community- and hospital-based, private practice]; state level education in the field of Comprehensive Health; Community Development consulting and Program Development. Mark started consulting in 1985. Mark holds a Master of Science in Marriage and Family Therapy (San Jose State University 1985) and a Bachelor of Arts in Psychology (Fresno State University 1980).
